Our E.T. Surf Customer Service will do everything we can to answer your questions and quickly resolve any issues. We value any feedback that you wish to provide to us because your satisfaction is our primary goal.
Customer Service Hours:
Monday – Friday
10:00AM to 4:00PM PST
Telephone : (310) 379-7660
Ordering & Payment
We are required by law to charge sales tax in all states where it is applicable. Orders shipped to California will be charged 7.75% sales tax. There is no sales tax for orders shipped outside of California.
Frequently Asked Ordering & Payment Questions
HOW DO I PLACE AN ORDER?
When you see an item you like, click on “add to cart” and continue shopping until you are ready to complete your purchase. Then, click on “cart” to confirm your items. After you have made any changes and updated the quantities as desired, click on “checkout now” to finish.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Etsurf.com accepts: >> Visa >> MasterCard >> American Express >> Discover
WILL I BE CHARGED TAX?
If you live in, or ship your order to, a state where Etsurf.com maintains a physical presence, we are required to charge you local sales tax on your purchase. We collect tax for deliveries to the following state: CA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.
HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
After you submit your order an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also contact us at anytime (310) 379-7660
Orders are processed between 3-5 business days.
PLEASE NOTE: E.T. Surf is not responsible for lost or stolen packages if delivery is confirmed.
SHIPPING RATES & DELIVERY
We currently offer one flat shipping rate to the domestic United States
$10 3-7 business days via United States Postal Service (USPS) (non-insured)
Please Contact Us For Details
At E.T. Surf we guarantee the quality and workmanship of the products we sell and we want your complete satisfaction. If for any reason you are not satisfied with our products or services, please contact us so that we may resolve the issue to your satisfaction to our discression.
We hope that you never have to return any of our products, but if you do here are a few things to keep in mind. When your order arrives, check all packages for damage or missing items. If there is anything damaged or you are missing products that your packing slip states should be there, make a note of them. Call our Customer Service Center at (310) 379-7660 and we will be happy to resolve the matter. Please have your Customer number available when you call.
We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, changes in descriptions, images, availability, and prices may occur. You may verify product information by contacting us at (310) 379-7660